About Our Company
DCS set up its Healthcare Services division to work with government and private organizations that outsource the identification of overpayments and underpayments to agencies whose core competencies are in the efficient and thorough examination and resolution of healthcare related assets. DCS' Healthcare Services is dedicated to providing organizations that have practical consideration for not just the immediate identification of underpayments and overpayments that may have resulted form erroneous, fraudulent, or wasteful procedures, but also aim to successfully recover all necessary overpayments within a set timeframe and budget. DCS' Healthcare Services can also provide other professional services related to the recovery effort, including reporting capabilities, support services, and stakeholder training programs meant to mitigate future instances of improper payments.
DCS employs specialized processes to ensure that improper payments are quickly identified and resolved in a fair and equitable manner for all parties involved. DCS also helps promote outreach efforts and forums to apprise the public and healthcare providers of the nature of a particular program and to gain their understanding and cooperation in determining the correct outcome of the disbursement of payments.
Prior to the release of most recent competitive Recovery Audit Contractor bid, DCS was awarded a three-year contract for the Medicare Secondary Payer (MSP) RAC Demonstration contract of California by the Center for Medicare & Medicaid Services (CMS). In a final report, an independent committee found that DCS was responsible for over 90% of the dollars recovered by recovery specialists for the MSP RAC demonstration.
In 2008, DCS
received the CMS Recovery Audit Contract (RAC) award based on its
familiarity with CMS and its proven track record of quick and thorough recovery
efforts. Under the RAC contract, DCS will assist providers in reducing Medicare
improper payments, and help eliminate on waste and abuse within the Medicare
program.
Meet Our Leadership
Operational Leadership
Catherine Till, Project Director for RAC Region A
Catherine Till is the Project Director for Region A and is a certified Project Management Professional with over 20 years of project management experience. She has successfully directed
two contracts for Medicare and has led the implementation of many other state and federal contracts while at DCS with a focus on quality, compliance, relationship building and results.
During her career Ms Till has held positions as a Project Engineer, Product Manager, International Sales and Marketing Manager and Sales and Marketing Director, Director of New Business Implementation where she has utilized her organizational skills to develop products and services that deliver a high level of quality and customer satisfaction.
As Project Director Ms. Till is responsible to ensure the implementation of the RAC contract meets CMS requirements and the development of a good working relationship with all interested parties.
Rebekah Ocker, R.N., Deputy Director
Rebekah Ocker has over 21 years’ nursing experience working in the medical field as a medical auditor/reviewer including large project implementation and management. As a medical reviewer she established audit objectives and devised audit plans, including procedures, policies, and workflows. Ms. Ocker also conducted audits for large government entities to assess the effectiveness of documentation, accuracy of records, and efficiency of operations.
As Deputy Director, Ms. Ocker will have operations planning and development responsibility, lead the audit design effort and contribute to the development of audit strategies. She will also manage the daily production operations of the Customer Service, Recovery, QA, Medical Records, and Letters teams to ensure that all provider contact and recovery work plan requirements are being met during the active operations of the contract. Ms. Ocker will assist the Contract Compliance Manager and RAC Quality Assurance Specialists with developing service-level audit routines to be used by DCS’ Internal Quality Auditors.
David Yim, Vice President
David Yim is Vice President of Sales for DCS, a subsidiary of Performant Financial Corp. Mr. Yim, a 30-year veteran of DCS, has served as Project Principal in DCS’ strategic partnerships with CMS, including the RAC Medicare Secondary Payer Demonstration, Recovery of Drug Premium Overpayments, and the RAC for Region A.
In addition to his role with the CMS contracts, Mr. Yim was also responsible for implementing DCS’ federal contracts with the US Departments of Education and the Treasury.
DiAnna Harrison-Jackson, Provider Relations/Outreach Liason
DiAnna Harrison-Jackson has over 20 years of experience in the medical industry with 9 years as Director of Managed Care with Medicare, Medicaid, and federal government contracts. Ms. Harrison-Jackson has effectively carried out the role of a liaison to build positive relationships between providers, physicians, and other entities. She proactively monitors activities to identify and analyzes issues, variances, conflicts, and provides relevant feedback. She diligently manages day-to-day provider relations activities to ensure resolutions are identified and implemented. Ms. Harrison-Jackson develops and implements actions plans regarding provider satisfaction results and ensures that the provider community stays informed. As DCS’ liaison, she encourages an atmosphere of trust, openness and communication and an attitude based on working together.
Julia Baker, Healthcare Services Supervisor
Julia Baker is Supervisor of Healthcare Services for DCS, Inc. Ms. Baker has over 10 years experience working in the health insurance field as a claims processor, appeal resolution specialist and customer service specialist. She also has assisted in large project implementation and planning, including procedures, policies, and workflows.
As Healthcare Services Supervisor, Ms. Baker will supervise the daily production operations of the Customer Service, Recovery, QA, Medical Records, and Letters teams to ensure that all provider contact and recovery work plan requirements are being met during the active operations of the contract. Additionally, Ms. Baker will serve as the first level escalation for any unresolved customer service issues.
Cooper Price, Data Analyst/IT Support
Cooper Price works as a Data Analyst and as IT support. Mr. Price has over 10 years experience in IT, many of which were spent supporting self funded health plans. In addition he has worked in claims processing, claims auditing, appeal resolution, and data analysis for self funded health plans.
Mr. Price assists the corporate IT department in providing support for the RAC portion of DCS as well providing data analysis for the rest of the team. He has a B.S. in computer science and a M.S. in Organizational & Human Resource Development with an emphasis in Conflict Resolution and Mediation.
David Wyatt, VP, PRG RAC Project Director
David Wyatt is the Vice President of Healthcare Services at PRG-Schultz. He is the former Vice President of Medicare Operations and has served as operational executive the CMS RAC Demonstration. Mr. Wyatt has extensive experience in Medicare audit development, healthcare system development, data center operations, customer support, and program management. He is Six Sigma certified.
Claim Review Leadership
John Williford – Automated Review Lead
John Williford is Vice President of Client Services at iHealth Technologies, Inc. He is an expert in the implementation and coordination of payment strategies based on the automated review of claims. Mr. Williford has over 25 years of healthcare industry experience with major focus on strategy and operations. He has consulted nationally and internationally and led and designed a major provider data remediation project for a national health plan. He has developed a comprehensive Medicare PPO strategy for a regional Blue Cross plan, to include claims, medical management, contracting, and provider relations.
Rachel McKenzie, CPC, CPC-H, CPC-P, Automated Review Co-Lead
Rachel McKenzie is the Director of Product Development and RAC Specialist iHealth Technologies, Inc. She is triple certified medical coder from the AAPC for physicians, hospitals, and payers. Ms. McKenzie graduated from Florida Atlantic University with a degree in Health care Administration. She has 14 years experience in the health care industry and 12 years of leadership in developing claim payment policy and claims adjudication system requirements for commercial, Medicare, and Medicaid health plans.
Clinical Leadership
Dr. Eugene Winter, Contractor Medical Director
Dr. Eugene Winter attended Medical school at the University Of Frankfurt, Germany. He trained in internal medicine and cardiology at the Frankfurt University Affiliated Hospitals. He completed his internship and residency in internal medicine at Vanderbilt University School of Medicine, Nashville, TN. He is board certified by the American Board of Internal Medicine and practiced internal medicine for more than 20 years, of which 5 years were in a full time faculty model.
Dr. Winter has nine years of Medicare experience which includes:
2000-2005 medical director for Medicare Part B in Tennessee
2005-2006 medical director for Medicare Part A&B in Florida
2006-2009 medical director of the Qualified Independent Contractor (QIC - second level Medicare appeals), Medicare Part A, Western Jurisdiction
Dr. Winter will have access to 35 specialists while working on this contract.
Richard Pozen, M.D. – iHT Chief Medical Officer
Dr. Richard Pozen is board certified in internal medicine and cardiology. He has practiced cardiology for nearly 15 years. He has created a cardiology management company and has an extensive 20 year coding background. Dr. Pozen is the Co-founder and Chief Medical Officer of iHealth Technologies, Inc.
Dr. Earl Berman, PRG Contractor Medical Director
Dr. Earl Berman is the Contractor Medical Director for PRG-Schultz. He is a prior Cahaba GBA for Medicare Part B in Georgia. Dr. Berman was ABIM certified in 1991 and recertified in 2001 as well as achieving a basic certification is Hyperbaric Medicine in 1990 and an advanced certification in 1992. Dr. Berman achieved his M.D. from the Medical College of Georgia. He has a B.S. in Microbiology from the University of Georgia as well as a Masters of Arts in Liberal and Professional Studies - Leadership. Dr. Berman is a Fellow in the American College of Physicians.